FREQUENTLY ASKED QUESTIONS
You can reach our customer support team anytime at ask@precious.click or by phone at +1 (510) 467-7457. We aim to respond to all inquiries within 24–48 business hours.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Send us your order number and clear photos of the item so we can arrange a replacement or refund quickly.
Once your order is confirmed, it begins processing immediately. If you need to cancel or change your order, please email ask@precious.click as soon as possible. We’ll do our best to accommodate your request before shipment.
Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days depending on your location and selected shipping option. You’ll receive a tracking number once your package ships.
Our office is based in:
📍 7985 MacArthur Blvd, Apt 1, Oakland, CA 94605, USA
We operate primarily online but are always happy to assist customers nationwide.