Effective Date: October 25, 2025
Company: Precious LLC
EIN: 92-3240971
Address: 7985 MacArthur Blvd, Apt 1, Oakland, CA 94605, CA
Phone: +1 (510) 467-7457
Email: ask@precious.click
Website: https://precious.click

1. Overview

At Precious.click, we want every purchase to feel just as special as the products we sell.
We take pride in providing high-quality jewelry and accessories, but if for any reason you’re not completely satisfied with your purchase, we’re here to help.

2. Returns

We accept returns within 30 days of delivery, provided the item meets the following conditions:

  • The product must be unused, unworn, and in its original packaging.
  • All tags, certificates, and gift boxes must be included.
  • Items showing signs of wear, damage, or alteration will not be accepted.

To begin a return, please email us at ask@precious.click with your order number and reason for return. Our team will provide return instructions and details for the return shipping process.

3. Refunds

Once we receive your returned item, it will be inspected by our quality team.

If approved:

  • A refund will be issued to your original payment method within 5–10 business days.
  • Shipping and handling fees are non-refundable unless the product arrived damaged or incorrect.

If your return is rejected due to signs of use or damage, we will notify you and return the item to you.

4. Exchanges

We currently offer exchanges for damaged or defective products only.
If your order arrives broken, defective, or not as described, please contact us within 7 days of delivery with photos, and we will gladly arrange a replacement or store credit.

5. Non-Returnable Items

Due to hygiene and safety reasons, certain products cannot be returned, including:

  • Earrings and piercings
  • Personalized or engraved jewelry
  • Clearance or sale items
  • Gift cards

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank or payment account.
  2. Contact your card issuer, as processing times may vary.
  3. If the issue persists, email us at ask@precious.click and we’ll assist you immediately.

7. Damaged or Incorrect Items

If your order arrives damaged or the wrong product is sent, please reach out within 7 days of delivery with clear photos of the item and packaging.
We’ll arrange a replacement or full refund as quickly as possible.

8. Contact Us

For questions about returns, refunds, or product support, please contact us:

📧 Email: ask@precious.click
📞 Phone: +1 (510) 467-7457
📍 Address: 7985 MacArthur Blvd, Apt 1, Oakland, CA 94605, CA
🆔 EIN: 92-3240971